Mindful Feedback is a post-interaction survey solution that has a strong integration with Twilio Flex. Mindful Feedback helps businesses collect and act on real-time feedback from customers across all channels such as email, SMS, and voice.
Mindful Feedback is a voice of customer solution built for contact centers to gather real-time, actionable feedback insights from your customers—anywhere, at any time.
Mindful Feedback automatically collects customer feedback after conversations over channels like voice (inbound and outbound IVR), web chat, self-service IVR, and more.
Survey responses are automatically reviewed, while notifications can be immediately sent to users across your organization via Slack, Teams, and email for ease of access and action.