The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent.
The cost per transaction is appealing as automation is typically more cost-effective than live agents. As it is a self-service option, the design of the call flow makes the process as simple and error-free as possible.
Sensitive data never reaches your contact Centre as everything is suppressed and automated making the payment compliant to PCI-DSS security standards.
Ciptex has developed the One Payment Cloud range of solutions to provide secure payment solutions across all communication channels (voice and digital) and is a Level 1 certified Service Provider of PCI-DSS solutions.
RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.
Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages
Ciptex Consulting; Fast Track your Return on Investment