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We’re dedicated to enabling organisations to deliver an extraordinary customer experience through the power of their Twilio services.

Ciptex Consulting; Fast Track your Return on Investment

RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.

The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent.

Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages

Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.

Cloud-based phone, call center, and SMS software for Sales and Support teams. Connected to your tools. Simple to set up. Easy to use.

From implementation to support, we develop customized solutions

We provide cloud communications consulting and software development services.

Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.

Calabrio Quality Management for Twilio Flex allows you to monitor and evaluate agent interactions in your contact center. Ensure exceptional customer experiences and compliance while motivating and inspiring agents.

Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, real-time adherence feedback and gamification tools.

Powered by Sabio Airline & Google Dialogflow

Gravity CX is a plug-and-play solution built to fast-track deploying your Twilio Flex contact center in days vs. months.

Deliver more inclusive digital experiences through AI translation, so every consumer in every country can communicate with your service agents.

Transform the relationship with your customer! Come to Mundo Livre Digital and let your customer have the best service experience by choosing the channel they prefer!

Presidio Contact Center

Accelerate your journey on Twilio Flex, reducing the time to go live with Sabio's pre-defined build & enablement program.

We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.

Back-office connectivity for Twilio Flex. Replace traditional PBX with a future-proofed alternative on Twilio, fully integrated into Twilio Flex.