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!
Gold
We’re dedicated to enabling organisations to deliver an extraordinary customer experience through the power of their Twilio services.
! A fast track to your ROI; Ciptex Consulting
Gold
Ciptex Consulting; Fast Track your Return on Investment
! A fast track to Twilio Flex with Ciptex RACE
Gold
RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.
! Ciptex: One Payment Cloud - Self Service IVR Payments
Gold
The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent.
"Ciptex: One Payment Cloud - Agent Assisted Payments"
Gold
Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages
"Ciptex: One Payment Cloud - Secure Digital Payments"
Gold
Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.
Aircall
Gold
Cloud-based phone, call center, and SMS software for Sales and Support teams. Connected to your tools. Simple to set up. Easy to use.
Athan by Slideworks
Gold
From implementation to support, we develop customized solutions
Blacc Spot Media
Gold
We provide cloud communications consulting and software development services.
Calabrio Analytics for Twilio Flex
Gold
Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.
Calabrio Quality Management (QM) for Twilio Flex
Gold
Calabrio Quality Management for Twilio Flex allows you to monitor and evaluate agent interactions in your contact center. Ensure exceptional customer experiences and compliance while motivating and inspiring agents.
Calabrio Workforce Management (WFM) for Twilio Flex
Gold
Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, real-time adherence feedback and gamification tools.
Contact Centre AI
Gold
Powered by Sabio Airline & Google Dialogflow
Gravity CX: Deploy Twilio Flex Faster & Cheaper
Gold
Gravity CX is a plug-and-play solution built to fast-track deploying your Twilio Flex contact center in days vs. months.
Lionbridge Language Cloud AI Translations for Twilio Flex
Gold
Deliver more inclusive digital experiences through AI translation, so every consumer in every country can communicate with your service agents.
Mundo Livre Digital
Gold
Transform the relationship with your customer! Come to Mundo Livre Digital and let your customer have the best service experience by choosing the channel they prefer!
PRESIDIO CONTACT CENTER
Gold
Presidio Contact Center
Sabio FleXcelerate
Gold
Accelerate your journey on Twilio Flex, reducing the time to go live with Sabio's pre-defined build & enablement program.
Sabio Group
Gold
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
Spoke for Twilio Flex
Gold
Back-office connectivity for Twilio Flex. Replace traditional PBX with a future-proofed alternative on Twilio, fully integrated into Twilio Flex.
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