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PRESIDIO CONTACT CENTER

Presidio Contact Center

About

Presidio Contact Center solutions provide sophisticated technologies enabling businesses to properly manage incoming and outgoing communication. We tailor a wide range of industry-specific solutions below for the healthcare, financial, government, utilities, and retail sectors:

BUSINESS CONSULTING

Utilizing Presidio's Illuminate consulting model to align business goals with technology solutions and business processes

MANAGED SERVICES

To proactively monitor and manage your contact center

SOCIAL MEDIA

Intelligently integrate social media into your contact center

MOBILE CONTACT CENTER SOLUTIONS

For work-at-home personnel and mobile workforces

CLOUD CONTACT CENTER

Realize the benefits of a robust cloud infrastructure without having to own, manage, or maintain the technology.

CUSTOM SOFTWARE SOLUTIONS

To meet CRM integration and business automation business objectives

BACK OFFICE OPTIMIZATION

TURN-KEY CONTACT CENTER SOLUTIONS

Presidio is partnered with top eco-system vendors. WFO, WFM, Voice Biometrics, Speech Analytics, CRM Integrations, Omni-channel, Chat-bots, Artificial Intelligence and Customer Journey Mapping can each contribute to a better contact center experience.

SELF-SERVICE

Lower costs, increase productivity, and enhance customer experience through self-service. Utilizing natural language and integrations to backend systems, Presidio can help increase your IVR containment or leverage chat-bots to automate transactions.

MIGRATIONS & INTEGRATIONS

Migrating to the cloud takes great planning and experience to ensure success. With over 18 years’ experience with various contact center solutions, Presidio can help plan, execute, and support migrations from legacy on-premise solutions to Twilio Flex.

Presidio

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Presidio is the premier provider of digital transformation solutions built on secure digital infrastructure deployed in a multi-cloud world. Our team has extensive experience in contact center/CX solutions that spans 2 decades.