Presidio Contact Center
Presidio is partnered with top eco-system vendors. WFO, WFM, Voice Biometrics, Speech Analytics, CRM Integrations, Omni-channel, Chat-bots, Artificial Intelligence and Customer Journey Mapping can each contribute to a better contact center experience.
Lower costs, increase productivity, and enhance customer experience through self-service. Utilizing natural language and integrations to backend systems, Presidio can help increase your IVR containment or leverage chat-bots to automate transactions.
Migrating to the cloud takes great planning and experience to ensure success. With over 18 years’ experience with various contact center solutions, Presidio can help plan, execute, and support migrations from legacy on-premise solutions to Twilio Flex.