contactSPACE - CallGuides - Agent Workflow Management, UI & Scripting For Flex
contactSPACE - CallGuides - Agent Workflow Management, UI & Scripting For Flex
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contactSPACE - CallGuides - Agent Workflow Management, UI & Scripting For Flex

Supercharge your agent workflows - with Flex

About

contactSPACE CallGuides enable you to go live with Flex faster, and help your agents deliver quality customer interactions.


With CallGuides, you can build custom interfaces and agent workflows, with no need for dedicated IT support. Facilitate quality omnichannel contact by bringing email, SMS, live chat, and voice interactions into a single Flex interface.


Each stage of the call can be built out as you desire, with intuitive buttons and prompts to help agents access the information they need to be successful.


Plus, ensure maximum efficiency by tracking pause, preview, talk and wrap time. You can also use productivity enhancement tools such as auto-wrap to ensure you get the most out of every second you spend calling.


contactSPACE CallGuides work hand-in-hand with contactSPACE Intelligent Outbound - enabling you to make efficient, compliant outbound contact with Twilio Flex.

Go live faster

Simply plug-and-play with Flex, build your interfaces, and you're ready to begin calling. Reduce development hassle - and go live faster.

Proven technology

contactSPACE CallGuides help agents make millions of outbound calls every year across North America, Europe, and the Asia-Pacific.

Ready-made integrations

contactSPACE comes with a number of ready-made CRM and payment gateway integrations, helping reduce development hassle.


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4flex
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4flex helps you make efficient, compliant outbound contact with Twilio Flex. We offer plugins and APIs to facilitate seamless auto dialing and outbound campaign management with Flex and other Twilio technologies.
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