Cyara Automated CX Assurance Platform

The award-winning Cyara Automated CX Assurance Platform enables you to migrate your contact center operations to the cloud and assure your customer journeys from end-to-end with less effort, cost, and risk. With an automated, efficient approach to migration, Cyara gets you to the cloud faster and tests customer journeys from both the customer and agent perspective to assure aspects of the customer journey, like routing to the right agent, passing data, and voice quality are meeting expectations. Cyara then monitors these interactions in production to report on potential issues for faster resolution. With Cyara, you can launch your cloud-based contact center operations knowing that your CX is performing flawlessly, no matter the scale.

With Cyara, Twilio Flex customers can accelerate time-to-value for a contact center cloud migration in three ways:

1. Automatically design, discovery and documentation of your current CX.
2. Automate testing of your planned customer journeys with synthetic customers and Twilio Flex agents interactions.
3. Automatically setup monitoring of your live Twilio Flex environment to deliver real-time insights on production issues, quickly identify areas that need attention, and assure optimal customer experience performance.

Cyara’s customers include leading brands across a variety of consumer and business segments, including technology, insurance, finance, travel, and retail. Every day, the most recognizable brands in the world trust the Cyara Automated CX Assurance Platform to deliver customer smiles at scale. For more information, please visit www.cyara.com.