Automate and accelerate CX testing and cloud migration, increase quality across digital and voice channels, and assure omnichannel customer journeys end-to-end.
The award-winning Cyara Automated CX Assurance Platform enables you to migrate your contact center operations to the cloud and assure your customer journeys from end-to-end with less effort, cost, and risk. With an automated, efficient approach to migration, Cyara gets you to the cloud faster and tests customer journeys from both the customer and agent perspective to assure aspects of the customer journey, like routing to the right agent, passing data, and voice quality are meeting expectations. Cyara then monitors these interactions in production to report on potential issues for faster resolution. With Cyara, you can launch your cloud-based contact center operations knowing that your CX is performing flawlessly, no matter the scale.
With Cyara, Twilio Flex customers can accelerate time-to-value for a contact center cloud migration in three ways:
Cyara’s customers include leading brands across a variety of consumer and business segments, including technology, insurance, finance, travel, and retail. Every day, the most recognizable brands in the world trust the Cyara Automated CX Assurance Platform to deliver customer smiles at scale. For more information, please visit www.cyara.com.
Accelerate your migration, improve quality throughout the development cycle, and gain confidence that your new contact center is working as designed.
Rapidly deploy agent call routing testing. Simulate agents, agent activity, and Computer Telephony Integration (CTI) functions. Test your agent routing logic, validate incoming interaction data, and automate a variety of agent activities.
Easily set up, run, and maintain voice quality testing. Get immediate information on issues so you can restore voice quality and improve your customer’s experience.