Calabrio Workforce Management (WFM) for Twilio Flex
Calabrio Workforce Management (WFM) for Twilio Flex
Gold

Calabrio Workforce Management (WFM) for Twilio Flex

Equip and Engage Agents. Deliver Consistently Outstanding Service.

About

(Calabrio WFM)


Build precise forecasts in minutes – not days. Enhance workforce productivity by blending an understanding of customer behavior and changing conditions to create accurate forecasts and precise yet flexible schedules.


Streamline workflows. Leverage rule-based automation. Build scheduled in minutes. The easy automation of requests and processes supports a healthy work-life balance, drives higher loyalty, retains competence and delivers happier customers.


Twilio Flex and Calabrio WFM agent & supervisor real-time adherence integration. Allow agents to easily glance at their day's schedule while working within Flex, without the hassle of moving back and forth between screens. Supervisors can quickly view all agent's schedules from within Flex, drastically enhancing customer service levels, empowering them to make timely scheduling decisions throughout the day.


For a full list of features visit calabrio.com/products/workforce-management/

Powerful Scheduling and Forecasting Tools

Enhance workforce productivity by blending an understanding of customer behavior and changing conditions to create accurate forecasts and precise yet flexible schedules. Connect analysts with better data. Create more accurate plans in less time.

Engage and Empower Employees

Give agents greater control through dynamic scheduling functionality and automated self-service technology. Engage employees with timely feedback and gamification tools to foster growth and development.

Streamline Workflows

Leverage rule-based automation. Build schedules in minutes. The easy automation of requests and processes supports a healthy work-life balance, drives higher loyalty, retains competence and delivers happier customers.


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Calabrio
Gold
Calabrio offers an intelligent Workforce Optimization (WFO) suite for Twilio Flex that makes it easy to take control of your contact center data, drive innovation and harness the power of the authentic voice of your customers.
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