Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, real-time adherence feedback and gamification tools.
Enhance workforce productivity by blending an understanding of customer behavior and changing conditions to create accurate forecasts and precise yet flexible schedules. Connect analysts with better data. Create more accurate plans in less time.
Give agents greater control through dynamic scheduling functionality and automated self-service technology. Engage employees with timely feedback and gamification tools to foster growth and development.
Leverage rule-based automation. Build schedules in minutes. The easy automation of requests and processes supports a healthy work-life balance, drives higher loyalty, retains competence and delivers happier customers.
Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.
Calabrio Quality Management for Twilio Flex allows you to monitor and evaluate agent interactions in your contact center. Ensure exceptional customer experiences and compliance while motivating and inspiring agents.