Calabrio Workforce Management (WFM) for Twilio Flex

Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting, and global support, Calabrio's WFM solution addresses the acute needs organizations face in today's challenging environment while helping navigate the evolving world of work going forward. Calabrio WFM is a highly agile and scalable workforce management platform that allows delivery of seamless experiences for customers, agents, and contact center managers - no matter where employees are working.

Build precise forecasts in minutes – not days. Enhance workforce productivity by blending an understanding of customer behavior and changing conditions to create accurate forecasts and precise yet flexible schedules.

Streamline workflows. Leverage rule-based automation. Build schedules in minutes. The easy automation of requests and processes supports a healthy work-life balance, drives higher loyalty, retains competence, and delivers happier customers.

Twilio Flex and Calabrio WFM agent & supervisor real-time adherence integration. Allow agents to easily glance at their day's schedule while working within Flex, without the hassle of moving back and forth between screens. Supervisors can quickly view all agent's schedules from within Flex, drastically enhancing customer service levels; empowering them to make timely scheduling decisions throughout the day.

For a full list of features visit calabrio.com/products/workforce-management/