Acqueon Engagement for Twilio Flex
Acqueon Engagement for Twilio Flex
Bronze

Acqueon Engagement for Twilio Flex

omnichannel campaign manager with built-in dialer

About

Acqueon conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon includes a rich data model that feeds analytics and AI to let enterprises maximize the potential of every customer conversation. The Acqueon suite for Twilio Flex features omnichannel campaign management, a dialer that uses statistical and predictive models to recommend the best time and channel to reach out to customers, and desktop plug-ins to maximize employee productivity.

Native Integration with Twilio Flex

Acqueon Engagement integrates with the Flex platform for omnichannel communications, including voice, text, and email. It also enables notifications and 2-way messaging leveraging Twilio Programmable Voice, Programmable Messaging, and Sendgrid.

Optimize Campaign Execution

Acqueon Engagement enables compliance checks (TCPA, GDPR, CCPA, Ofcom), campaign segmentation based on PEWC, agent productivity via a built-in dialer (Predictive, Progressive, Preview, Agent-less), and Best Time To Call propensity models.

Empower Your Agents

Bring campaign and customer detail plugins into the Twilio Flex Agent Desktop. Automate post-call work and next best action workflows. Distribute contacts and leads to your skilled groups based on predefined business criteria. Support blended operations.


Acqueon Partner Logo
Acqueon
Bronze
Acqueon conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels.
www.acqueon.com/