Acqueon Engagement for Twilio Flex is an omnichannel campaign manager for Flex with a built-in predictive dialer.
Acqueon conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon includes a rich data model that feeds analytics and AI to let enterprises maximize the potential of every customer conversation. The Acqueon suite for Twilio Flex features omnichannel campaign management, a dialer that uses statistical and predictive models to recommend the best time and channel to reach out to customers, and desktop plug-ins to maximize employee productivity.
Acqueon Engagement integrates with the Flex platform for omnichannel communications, including voice, text, and email. It also enables notifications and 2-way messaging leveraging Twilio Programmable Voice, Programmable Messaging, and Sendgrid.
Acqueon Engagement enables compliance checks (TCPA, GDPR, CCPA, Ofcom), campaign segmentation based on PEWC, agent productivity via a built-in dialer (Predictive, Progressive, Preview, Agent-less), and Best Time To Call propensity models.
Bring campaign and customer detail plugins into the Twilio Flex Agent Desktop. Automate post-call work and next best action workflows. Distribute contacts and leads to your skilled groups based on predefined business criteria. Support blended operations.