Calabrio Analytics for Twilio Flex
Calabrio Analytics for Twilio Flex
Gold

Calabrio Analytics for Twilio Flex

Customer-Centric Intelligence That Drives Business Forward

About

Sophisticated speech, desktop and text analytics unlock the goldmine of intelligence buried in your contact center. Transform every customer interaction into usable data. Distill that data into key trends. Extract insights to drive profitable change in the contact center and across your business.


When combined, Calabrio Analytics and Twilio Flex help you harness the holistic voice of your customers. Integrate data from Calabrio Quality Management and Calabrio Workforce Management to create a holistic view of the customer journey. Create a powerful source of business information—and use it to drive better decision-making across the organization.


For a full list of features visit calabrio.com/products/calabrio-analytics

Sentiment Analysis

Leverage automated delivery of sentiment scores for every voice-transcribed interaction. Customize reports and dashboards with drilldown analysis and provide customer satisfaction information with unrivaled accuracy rates.

Intuitive Interface

Widget-based dashboards reveal big-picture trends and make it easy to drill down and take a closer look at activities, patterns and areas of focus.

Drive Value Across Your Entire Company

Use Analytics to track valuable information that benefits your entire company - to marketing campaigns, legal, IT and sales.


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Calabrio
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Calabrio offers an intelligent Workforce Optimization (WFO) suite for Twilio Flex that makes it easy to take control of your contact center data, drive innovation and harness the power of the authentic voice of your customers.
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