Calabrio Analytics for Twilio Flex

Create a customer-centric engine that drives contact center performance by combining voice-of-the-customer, voice-of-employee, and operational analytics tools. Illuminate compelling, AI-driven insights - and put them into action to enrich human interactions.

Sophisticated speech, desktop, and text analytics unlock the goldmine of intelligence buried in your contact center. Transform every customer interaction into usable data. Distill that data into key trends that impact customer experience, agent engagement, campaign effectiveness, and more. Extract insights to drive profitable change in the contact center and across your business.

When combined, Calabrio Analytics and Twilio Flex help you harness the holistic voice of your customers. Integrate data from Calabrio Quality Management and Calabrio Workforce Management to create a holistic view of the customer journey. Create a powerful source of business information—and use it to drive better decision-making across the organization.

For a full list of features visit calabrio.com/products/calabrio-analytics