Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.
Leverage automated delivery of sentiment scores for every voice-transcribed interaction. Customize reports and dashboards with drilldown analysis and provide customer satisfaction information with unrivaled accuracy rates.
Widget-based dashboards reveal big-picture trends and make it easy to drill down and take a closer look at activities, patterns and areas of focus.
Use Analytics to track valuable information that benefits your entire company - to marketing campaigns, legal, IT and sales.