Xaqt | Connected & Cognitive Experiences

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Xaqt | Connected & Cognitive Experiences

Contact Center Transformation | AI Customer Experiences | Cognitive IVR

Whether you have 10 Agents or 10,000, Xaqt is your partner for new contact center deployments or migrating your existing call center to Twilio.

About

Whether you have 10 Agents or 10,000, Xaqt is your partner for new contact center deployments or migrating your existing call center to Twilio. Our team has extensive experience in the design and implementation of AI driven omnichannel experiences that seamlessly integrate voice, text messaging, chat, and any digital channel by leveraging the power of Twilio’s platform and Xaqt’s AI solutions.

Introducing the Data Powered and AI Driven Contact Center

Our team offers unparalleled contact center experience to accelerate innovation.

Twilio Flex Implementation and integration services
Intelligent Virtual Agents (Cognitive IVR, SMS self-service, chatbots)
Multichannel Customer Experiences
Designing and Launching New Contact Centers from scratch
Contact Center Migration to the cloud and Twilio Flex
Contact Center Data Science and Dashboards

Contact Center Migrations

Migrating from your on-premise ACD to Twilio doesn't have to be difficult or expensive. Xaqt has the tools and services for data and analytics consolidation and turnkey integrations into your existing call center applications (WFM, QA, CRM).

Contactless and Adaptive Interactions

COVID-19 has forced organizations to adapt how they deliver customer experiences. With change comes opportunities to create new touchpoints and value added customer journeys.

Cognitive IVR and CX Automation

Xaqt's Conversational Service Automation platform, built on Twilio, can deliver virtualized IVRs and omnichannel AI self-service that reduces your operating cost and delivers exceptional customer experience.

Xaqt

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Data Powered and AI Driven Contact Center Solutions

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