Mindful Feedback
Mindful Feedback
Silver

Mindful Feedback

Real-time actionable insights for your contact center.

About

Mindful Feedback is a post-interaction survey solution that has a strong integration with Twilio Flex. Mindful Feedback gives enterprise brands real-time insights needed to make crucial changes, crafting a glowing customer journey to squash negative experiences before they snowball.

Meet your customers—wherever they are. Your customers contact you through a range of channels like your website, IVR, email, chat, and social media. Mindful Feedback helps you choose the most appropriate way to ask for feedback after conversations on these channels. 

Maintain business and customer context. All surveys are associated with data from the Twilio Flex conversation such as the queue, agent, customer info, product, etc... This enables personal and contextual survey presentation and greater customer insights. 

Close the loop before it escalates. Let’s face it: Negative experiences happen. With Mindful Feedback, hear from detractors and reach out ASAP, preventing a frustration from snowballing into a catastrophe. 

Take immediate action on customer feedback. Mindful Feedback is fully integrated with systems you already use. Tie it all together in your CRM or Salesforce or notify team leaders and managers at the moment of response in Slack or Teams. 

Get up and running quickly and easily. Mindful Feedback is a cloud-based SaaS platform, so you’ll be up and running immediately. 

Watch this video to learn more!

Built for the contact center

Mindful Feedback’s voice of customer solution is specifically built for contact centers to gather real-time, actionable feedback insights from your customers—anywhere, at any time.

Collect feedback in-channel

Mindful Feedback automatically collects customer feedback after conversations over channels like voice (inbound and outbound IVR), web chat, self-service IVR, and more.

Take immediate action

Survey responses are automatically reviewed, while notifications can be immediately sent to users across your organization via Slack, Teams, and email for ease of access and action.


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Mindful
Silver
With omnichannel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every tou
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Mindful

Silver
With smart call scheduling, seamless channel transitions, automated SMS notifications, real time customer feedback, and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.