Mindful Feedback, Previously Survey Dynamix

Mindful Feedback is a post-interaction survey solution that has a strong integration with Twilio Flex. Mindful Feedback helps businesses collect and act on real-time feedback from customers across all channels. Mindful Feedback gives a live heartbeat across your customer and agent interactions to improve customer relationships, drive agent happiness, and deliver better customer experiences. 

Meet your customers—wherever they are. Your customers contact you through a range of channels like your website, IVR, email, chat, and social media. Mindful Feedback helps you choose the most appropriate way to ask for feedback after conversations on these channels. 

Maintain business and customer context. All surveys are associated with data from the Twilio Flex conversation such as the queue, agent, customer info, product, etc... This enables personal and contextual survey presentation and greater customer insights. 

Close the loop before it escalates. Let’s face it: Negative experiences happen. With Mindful Feedback, hear from detractors and reach out ASAP, preventing a frustration from snowballing into a catastrophe. 

Take immediate action on customer feedback. Mindful Feedback is fully integrated with systems you already use. Tie it all together in your CRM or Salesforce or notify team leaders and managers at the moment of response in Slack or Teams. 

Get up and running quickly and easily. Mindful Feedback is a cloud-based SaaS platform, so you’ll be up and running immediately. 

Please watch this video to learn more!