Glance Guided Customer Experience
Glance Guided Customer Experience

Glance Guided Customer Experience

Make real human connections in your digital space


Glance Guided CX solutions allow enterprises add the human element to their digital customer interactions. Glance is embedded into the Twilio Flex computing environment, allowing your agent to click a single button within Twilio and instantly join digitally connected customers in the app or website. The agent can see the screen of the customer and deliver human-to-human guidance. The result of Glance Guided CX is increased digital transactions, improved customer satisfaction & loyalty, higher service center efficiency, and increased revenue growth.


Agents can instantly see what the customer sees in your browser app or on your website to guide navigation, solve problems, train new users, and complete transactions.


Agents can instantly show or view any on-screen content, perfect for delivering sales presentations or demos, or troubleshooting a customer’s computer settings.


Agents can view the screen of the customer's mobile app (Android or iPhone) to guide navigation, solve problems, and complete transactions.


Glance Agent Video shows the friendly face of your agent to the customer via live video feed, to quickly build trust, humanize, and cool down emotional engagements.

See, understand, and guide

Your agent can see the browser or app screen of the customer, to instantly understand the problem. The agent can highlight on-screen content and guide customer navigation. Glance is perfect for sales, service, support, and training use cases.

Frictionless customer engagement

Glance 1-Click Connect™ lets the agent launch a Glance collaboration session with a single click of the mouse — no need for the customer to download or install a sharing client — for the ultimate in elegant, frictionless customer engagement.

Embed Glance into your Twilio workflow

Add Glance Guided CX capabilities to any Twilio Flex object to engage customers with minimal disruption to the agent's workflow. Use Glance to launch “in-the-moment” interactions to boost satisfaction, sales and revenue.

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Glance enables cloud-based guided customer experiences for today’s enterprise. Glance is embedded into Twilio Flex. Your agents can click a single button to join the customer in your app or website to see what they see and deliver human-to-human guidance.