Add Glance Guided CX to your Twilio environment. Your agent can instantly launch a Glance sharing & collaboration session with a digitally connected customer with the click of a single button.
Your agent can see the browser or app screen of the customer, to instantly understand the problem. The agent can highlight on-screen content and guide customer navigation. Glance is perfect for sales, service, support, and training use cases.
Glance 1-Click Connect™ lets the agent launch a Glance collaboration session with a single click of the mouse — no need for the customer to download or install a sharing client — for the ultimate in elegant, frictionless customer engagement.
Add Glance Guided CX capabilities to any Twilio Flex object to engage customers with minimal disruption to the agent's workflow. Use Glance to launch “in-the-moment” interactions to boost satisfaction, sales and revenue.