Mindful

With omni-channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.  

Create the perfect time every time. With Mindful Scheduler, customers can request a call anywhere it’s most convenient for them—and your brand. Bridging digital and voice experiences, we carry context to the agent so they're more prepared and your customers never repeat themselves. 

Turn hold time into free time. No one likes waiting on hold. Mindful Callback is the original best-in-class solution that gives customers the choice of how they connect with your brand. Detailed queue depth and pacing help brands quickly react and offer a memorable experience every time. 

Tie it all together. Your customers pick the channel that suits them best at any given moment. With Mindful Handoff, all the channels, touch points, and transitions fade away, so your customer gets something they didn’t think they could get: an easy answer.  

Get real-time feedback you can act on. Having a pulse on the voice of customer is critical for success. Mindful Feedback gives enterprise brands real-time insights needed to make crucial changes, crafting a glowing customer journey that squashes negative experiences before they snowball.