Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.
This allows agents to remain on the call or available online throughout the process. This enables agents to help and guide customers through the payment process and monitor the payment activity, all without being presented with any sensitive card details.
The customer is provided with a link that they access at their time of choosing without an agent being present. The customer then follows the instructions on accessing the link to complete the payment. Notification is then relayed back to both.