Ciptex: One Payment Cloud - Agent Assisted Payments
Ciptex: One Payment Cloud - Agent Assisted Payments

Ciptex: One Payment Cloud - Agent Assisted Payments

PCI - DSS Compliance without interrupting your customers’ journey.


Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages 


Agent Assisted Payments is a payment solution that collects the card details as the customer inputs their details through their own phone keypad. The call remains connected to the agent, but the tones are removed from the audio signal, taking the agent out of scope for PCI-DSS compliance, whilst still remaining on the call with the customer. 

Agent Assisted Payments is integrated with Twilio Elastic SIP Trunking to pass calls to our service and then on to the contact centre, such as Twilio Flex to be handled by agents. Outbound calls can also be handled if passed through the service. We provide tested Twilio Flex Plugins to immediately initiate the service, integrating with 100+ payment providers across the globe. 


The major benefit of attended telephony payments is that the customer can be led by the agent through the payment process. 

Ciptex has developed the One Payment Cloud range of solutions to provide secure payment solutions across all communication channels (voice and digital) and is a Level 1 certified Service Provider of PCI-DSS solutions.,

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Ciptex Limited
Ciptex, based in Manchester, England. Ciptex designs builds and manages bespoke communication platforms for organisations that want to provide a leading-edge customer engagement experience.

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