A Ciptex: One Payment Cloud - Self Service IVR Payments

An unassisted 24/7 Payment Solution

The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent. 

The payment solution directly integrates into the Twilio ecosystem and enables callers to key in their card data using their phone keypad. 

• The caller dials into a specific ‘payment line’ or are transferred to the number by your main IVR. 
• The system plays the caller a recorded greeting and explains the process to the caller. 
• The caller is prompted to then enter the card details via the telephone keypad.
• The sensitive details are captured and provided to your Payment Services Provider (PSP), all within a PCI-DSS accredited environment. 
• Feedback from the PSP will enable the system to either confirm payment has been accepted or rejected if errors have been made.
• Notification is then provided from the PSP to your back-office system to record the transaction. 
• The caller is notified of the outcome and can be provided with a unique reference number for the transaction.