2. A Single Pane View
2. A Single Pane View

2. A Single Pane View

Better prepare agents with the right data at the right time.


Twilio Flex gives you the ability to support telephony, SMS, WhatsApp, Messenger, Video, and WebChat on a single platform, so your contact centre can manage the entire customer experience from a single user interface. Flex also enables you to streamline your customer engagement process with intelligent routing and workflows tailored to the precise needs of your business. 


Segment combined with Flex gives you the ability to know your customers personally with insights built on living data. Segment provides a single pane view solution that provides a unified display that presents data from multiple sources in a customisable and easy-to-interpret format. With guided actions that dictate the next step, your agents and sales representatives can perform multiple tasks in one place. At the same time, the display reacts automatically to the next phase of the customer journey, ensuring that opportunities for more sales and better service are not lost. Get the big picture, streamline your operations and give your customers a more responsive and personalised service.

Unlock the Power of your data

Be 100% sure that you target prospects with the right sales messages through the right channels. Our automated customer segmentation and revenue attribution models suggest winning strategies for your organisation based on

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Ciptex Limited
Ciptex, based in Manchester, England. Ciptex designs builds and manages bespoke communication platforms for organisations that want to provide a leading-edge customer engagement experience.

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