Connect data sources from around your business and bring to bear the power of the right information, displayed at the time when your agent needs it most – when they are in conversion with the customer.
Twilio Flex gives you the ability to support telephony, SMS, WhatsApp, Messenger, Video, and WebChat on a single platform, so your contact centre can manage the entire customer experience from a single user interface. Flex also enables you to streamline your customer engagement process with intelligent routing and workflows tailored to the precise needs of your business.
Segment combined with Flex gives you the ability to know your customers personally with insights built on living data. Segment provides a single pane view solution that provides a unified display that presents data from multiple sources in a customisable and easy-to-interpret format. With guided actions that dictate the next step, your agents and sales representatives can perform multiple tasks in one place. At the same time, the display reacts automatically to the next phase of the customer journey, ensuring that opportunities for more sales and better service are not lost. Get the big picture, streamline your operations and give your customers a more responsive and personalised service.
Be 100% sure that you target prospects with the right sales messages through the right channels. Our automated customer segmentation and revenue attribution models suggest winning strategies for your organisation based on