Unlike legacy customer service platforms that are case centric, Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Ralph Lauren, Warby Parker, and Crate & Barrel to deliver exceptional customer experiences and makes customer service a competitive advantage.
Make every customer feel like your only customer
Even if they’re one among millions, every customer wants to feel known and valued. Give your agents a complete picture of each customer so they can personalize every interaction, and use customer context to route a customer to the agents best matched to their individual needs.
Easy for customers, effortless for agents
Customers choose brands that are easy to do business with. Align your service experience to the way today’s consumers think and behave by equipping your agents to resolve issues quickly, engage seamlessly across channels, and problem solve across the entire customer experience.
Drive loyalty and revenue by turning agents into heroes
Today’s consumers expect far more from a service interaction than issue resolution. They want insights into products, advice on what to buy, and help completing the purchase. Drive more value for customers and your business by empowering your service heroes to consult, advise and sell.
Future-proof architecture your IT will love
Innovating for customers shouldn’t mean burdening your IT team with a Frankenstack. Choose a solution that natively delivers telephony, messaging, knowledge management, routing, IVR, and reporting in a single, modern platform with APIs to easily connect to existing infrastructure.
