Optimize your Twilio Flex driven contact center with Alvaria Workforce
Aspect Software and Noble Systems are now Alvaria! Twilio Flex contact centers can now take advantage of Alvaria Workforce, the leading WFM solution in North America according to a recent Pelorus Associates report on WFM markets. Alvaria Workforce allows Twilio Flex contact centers to reduce contact center TCO by forecasting future contact volumes, predicting the number and skills of agents required to service customer calls, scheduling appropriately skilled agents at the proper times, and tracking their daily productivity.
Unique features include:
Twilio Flex customers can use Alvaria Workforce to ensure their contact center is staffed with the right number of agents with the right skills to support changing interaction volumes.
Stay sleek and modern. Similar to the Twilio Flex UI, Alvaria has a simplified icon and web-based user dashboard, a responsive design supported by all major browsers, and the ability to be viewed or managed anywhere using a mobile app.
Get the most out of your Twilio Flex by ensuring agent adherence to schedules using Alvaria Workforce’s real-time and intra-day tracking. Simplify complex schedule trades, accommodate personal preference and develop unlimited what-if scenarios.