Emakina - The User Agency
Emakina - The User Agency

Emakina - The User Agency


Today’s users are empowered to find, choose and share opinions about your brand. Emakina focuses on satisfying their desires and expectations. As user advocates, our talented experts work tirelessly on their behalf. Because we know that every interaction they have with a brand impact the value they attach to it. It’s the timing, relevance and quality of the experience that gives it a competitive advantage.

Cutting edge digital ecosystem with the user at its core

Our marketing, business, creativity and technology experts work alongside our clients to gain the necessary user insights to develop highly effective strategies and projects. These include cutting-edge apps, websites, unified commerce platforms, management of marketplaces, VR/AR experiences, impactful content, media production, marketing campaigns and much more.

A user-centric approach is per definition omnichannel

With an ecosystem built around the final customer, we integrate a myriad of digital and physical contact points to enrich the user experience. In a time when user experiences have to rapidly evolve, we relish the challenge of keeping the human connection in an increasingly contactless and virtual world.  

Bespoke Twilio adaptations for every business need

For digital-first clients who are already embracing new technologies, Emakina is offering omnichannel engagement through custom Twilio adaptations. One such example included the creation of a virtual reality real-life store as well as training for product experts to coach and interact with customers as they would in real life.

·      Remote product trialling and coaching: allows a user to sample a product in their own home, with the option to chat or video call with a product expert.

·      Online training seminars for coaches on product demos and how to bring the store experience to life for customers, wherever they are.

·      Interface for coaches to manage inbound and outbound user video calls and chats as tasks.

·      Virtual shop experience: virtual reality mock-up of a real-life store that the users can navigate and use fully to shop products according to their needs.

·      Shop functionality include talking to a store attendant on chat/video call, purchasing, lending, invite a friend, etc.

Business strategy & advisory

Branding, service and UX design and user insights to drive your brand vision.

Omnichannel business engines

Applications, commerce, loyalty & engagement programmes, marketplaces and web building.

User intelligence

Innovative work at the frontier of AI, measuring and interpreting data for deeper user insights and business value.

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We are “The User Agency”, which means that we don't work for our clients. We work for theirs. We have developed a uniquely collaborative approach based on design thinking, technology and marketing expertise. We deliver on your promise to your clients.