A Ciptex Consulting

Bringing the experience of multiple Flex implementations, our team will work as your partners to ensure the successful delivery of your Flex project. We can help as you start, or support if you have already embarked on your Flex journey. We can build your business case, develop your MVP, or get you live and scaling. 

 Our team work alongside your organisation to;

• Verify build objectives
• Identify quick wins
• Increase delivery capability
• Support go-live
• Optimise the solution

We can help build your vision and provide pragmatic support to ensure success and improve the experience for:

Customers – get closer to them across any channel

Agents – provide them with the right information wherever they are located

Management – report the right data for the right audience

The Ciptex consultancy service is about more than just technology. It’s about ensuring your organisation has everything in place to utilise Twilio Flex – and unleash the creative power of programmability, helping with;

Strategy – Foundation

• Define your Flex Business Case – the ROI of Digital Customer Contact
• Stakeholders buy-in, communication and engagement workshops – understand the power of programmability and API to transform your customer contact
• Art of the Possible – Get Creative, New Customer Experience, unlock your competitive advantage

People – Communication is essential 

• Work alongside your developers to build skills in Flex 
• Customer contact teams to use Flex for customer interaction
• Training needs analysis, Communications and Enablement -buy-in for your project

Process – Development & Automation

• Digital Customer Experience Mapping  
• Security and Compliance – access, payments PCI-DSS, GDPR 
• Agile Project, Onboarding and scale-up

Technology – Building the best solution for you. 

• Flex deployment accelerated- MVP to rollout
• Build integrations and plugins – delivering your competitive advantage
• Technology transition to Flex, migrate from legacy to cloud

Agile Consumption-based Consulting support

We offer a simple service credit model (Express Credits) which allows you to call off the support you need as you need it, for only what you need.  So if you need help with plugins or a workshop, just pay as you go.