Ciptex Consulting; Fast Track your Return on Investment
Bringing the experience of multiple Flex implementations, our team will work as your partners to ensure the successful delivery of your Flex project. We can help as you start, or support if you have already embarked on your Flex journey. We can build your business case, develop your MVP, or get you live and scaling.
Our team work alongside your organisation to;
Verify build objectives
Identify quick wins
Increase delivery capability
Optimise the solution
We can help build your vision and provide pragmatic support to ensure success and improve the experience for:
Customers – get closer to them across any channel
Agents – provide them with the right information wherever they are located
Management – report the right data for the right audience
The Ciptex consultancy service is about more than just technology. It’s about ensuring your organisation has everything in place to utilise Twilio Flex – and unleash the creative power of programmability, helping with;
Strategy – Foundation
Define your Flex Business Case – the ROI of Digital Customer Contact
Stakeholders buy-in, communication and engagement workshops – understand the power of programmability and API to transform your customer contact
Art of the Possible – Get Creative, New Customer Experience, unlock your competitive advantage
People – Communication is essential
Work alongside your developers to build skills in Flex
Customer contact teams to use Flex for customer interaction
Training needs analysis, Communications and Enablement -buy-in for your project
Process – Development & Automation
Digital Customer Experience Mapping
Security and Compliance – access, payments PCI-DSS, GDPR
Agile Project, Onboarding and scale-up
Technology – Building the best solution for you.
Flex deployment accelerated- MVP to rollout
Build integrations and plugins – delivering your competitive advantage
Technology transition to Flex, migrate from legacy to cloud
Agile Consumption-based Consulting support
We offer a simple service credit model (Express Credits) which allows you to call off the support you need as you need it, for only what you need. So if you need help with plugins or a workshop, just pay as you go.
Ciptex, based in Manchester, England. Ciptex designs builds and manages bespoke communication platforms for organisations that want to provide a leading-edge customer engagement experience.