Complete Contact Center Solutions
If it improves customer engagement, we do it. From strategic vision and planning to implementation and management, our innovations constantly improve accessibility, efficiencies, and speed-to-market for our clients. Every technology, every platform, across your entire contact center operations.
Talk to us today.
Xcelerate Your Twilio Flex Deployment
Fast and easy, that’s Xcelerate. We’ve done all the upfront development so you don’t have to wait to start engaging your customers with Twilio Flex. It’s a plug-and-play solution that streamlines deployment and helps you get the most out of Twilio’s flexible cloud contact center. Now you can quickly deliver branded experiences with code-less, out-the-box functionality with zero compromise to Flex’s powerful customization (“build”) options.
Pre-built Features
- Platform & ACD
- Time-based routing
- Omnichannel interactions
- Canned responses
- Robust CRM Integration
- Knowledge base
- Real-time queue stats
- Queue drilldown
Request a demo to see it in action!
Strategic Consulting
Where do I start with all this technology? Can we benefit from automation or AI? How do we prioritize efforts? What’s our plan? We’ve heard them all, and we’ve answered them all. Our contact center consulting services can take you from unsure to unstoppable by revealing quick wins, areas of immediate opportunity, and a long-term strategy for success.
Implementation Services
Anticipate and deliver. That’s the key to ensuring success at every stage of the customer journey … and it’s our specialty. Merging our deep expertise with the latest technology, we create unique personalized applications that take your customer engagement to the next level.
Managed Services
Our Managed Services program offers flexible, tiered service levels to meet your specific business needs. From full turn-key support onsite to cloud and hybrid solutions, you get exactly what you need stay better-connected with your customers, driving productivity while lowering your operational costs.
