Healthcare Communications Center
Healthcare Communications Center

Healthcare Communications Center

HIPAA Compliant 2-Way SMS Communication


Vision Point Systems built the Healthcare Communication Center (HCC) as an Appian solution combined with Twilio’s secure cloud communications infrastructure in order to meet the goal of a simple user communication experience, secure and private data, and an easy-to-maintain and customizable platform.

The HCC was created as a response to the rapidly growing demand for highly secure virtual healthcare and communication options. Historically, solutions offered for real-time communication between doctors and patients have been limited both by availability and regulatory requirements. Strict HIPAA regulations demand advanced security– such as secure user login, audit tracking, and data encryption.

HCC enables simple and secure communication in a user-friendly, customizable platform. Providers can communicate directly with patients through their devices, taking advantage of HIPAA-compliant security while providing an improved patient experience and expediting communication options for staff. The platform also supports automated appointment reminders.

To use the application, providers must have an internet connection and a computer browser or the secure Appian Mobile app.


Vision Point Systems has been providing software-based solutions for contact centers of all sizes since 2002. VPS has been a Twilio consulting partner since 2013, and has become a leading implementation partner for Twilio Flex. VPS is also an Appian Trusted Partner and brings deep experience and solutions with a variety of Appian consulting services such as Appian Design, Architecture, Performance Testing, Application and Systems Administration, Business Analysis, QA, and Test Automation.

Real-Time Messaging with Programmable Responses

HCC provides a HIPAA-compliant 2-way communication environment that supports automated, programmable responses–providing an elevated customer experience and a more efficient way for staff to communicate effectively.

Security You Can Rely On

HCC was designed with HIPAA requirements from the very beginning, ensuring a secure and compliant channel for medical personnel to communicate with patients and insurance providers.

Improved Staff and Customer Experience

HCC offers complete flexibility for customization, ranging from branding within the app to standardized responses for chat agents – ensuring a unique, impactful experience for staff and external users.

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Vision Point Systems
Vision Point Systems offers full service software engineering and consulting services. We specialize in business process management system development, specifically targeting use cases within the call center environment.

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