5-day Flex Launch and Deployment
5-day Flex Launch and Deployment
Gold

5-day Flex Launch and Deployment

Full-automated Flex development and deployment.

About

SeaX is a Collaborative Contact Center solution built on top of Twilio Flex. It has streamlined the entire Flex development process. From user interview to launch, it only takes 5 business days for a minimal viable product to be used by your agents.


SeaX enables Single Sign On with Google, Azure, Okta, Salesforce, Microsoft Active Directory. It also has messaging channel integrations with Facebook Messenger, WhatsApp, Web Chat, SMS, Instagram, Google Business Messages and Line. Finally, a CRM ( Salesforce, ZenDesk, HubSpot) can be connected to boost your customer relationships.

Cross-channel Customers

Responding to ever demanding customers: * Web/mobile focus * Present in multiple channels * Prefer self service * Lower satisfaction threshold: unhappy customers create greater damage due to social media

Super Agents

We enable your agents with an arsenal of AI automation: * Relationship hub: help build loyal customers, instead of transactional * Realtime business insight, speech coaching * Recommendation: cross sell or upsell * Multi-skill training

AI Automation

Powered by SeaSuite, we provide: * Autonomous: 24x7 support hours: takes care of 80% simple queries and 20% of complex transactional queries * Assistant to super agents * Automation on back office actions (such as RPA)


Seasalt AI Inc
Gold
Seasalt: Fullstack Cloud Communication AI
seasalt.ai/

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