Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.
Responding to ever demanding customers: * Web/mobile focus * Present in multiple channels * Prefer self service * Lower satisfaction threshold: unhappy customers create greater damage due to social media
We enable your agents with an arsenal of AI automation: * Relationship hub: help build loyal customers, instead of transactional * Realtime business insight, speech coaching * Recommendation: cross sell or upsell * Multi-skill training
Powered by SeaSuite, we provide: * Autonomous: 24x7 support hours: takes care of 80% simple queries and 20% of complex transactional queries * Assistant to super agents * Automation on back office actions (such as RPA)