Discord Integration with Twilio Flex
Discord Integration with Twilio Flex
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Discord Integration with Twilio Flex

Managing Customer Experience on Discord using Twilio Flex

About

Discord is a VoIP, instant messaging and digital distribution platform. Users communicate with voice calls, video calls, text messaging, media and files in private chats or community-based servers.


Discord is Chat for Gamers, Communities and Friends . A successful Customer Experience solution for Discord contains 4 Components:

  1. Instant Messaging
  2. Contact Center Workspace
  3. Knowledge Base
  4. Case Management


Integrating with Twilio Flex, Seasalt.ai provides a holistic solution to all four components.

1-to-Many Help

Users can get help from the official #Channels, which is automated by Seasalt.ai utilizing a knowledge base.

1-to-1 Help

Users can use the `/helpme` slash command to trigger a direct message with an agent. The Customer Service Agent can be either automated (virtual agent) or manned by a live agent.

Knowledge Base

The customer service agent can properly refer to a knowledge base system for proposing articles about related queries.


Seasalt AI Inc
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Seasalt: Fullstack Cloud Communication AI
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