This solution demonstrates how to manage customer communications for Discord using the omni-channel capability of Twilio Flex

Users can get help from the official #Channels, which is automated by Seasalt.ai utilizing a knowledge base.

Users can use the `/helpme` slash command to trigger a direct message with an agent. The Customer Service Agent can be either automated (virtual agent) or manned by a live agent.

The customer service agent can properly refer to a knowledge base system for proposing articles about related queries.

1-to-Many Help

1-to-1 Help

Knowledge Base

Discord is a VoIP, instant messaging and digital distribution platform. Users communicate with voice calls, video calls, text messaging, media and files in private chats or community-based servers. Discord is Chat for Gamers, Communities and Friends . A successful Customer Experience solution for Discord contains 4 Components:<ol><li>Instant Messaging</li><li>Contact Center Workspace</li><li>Knowledge Base</li><li>Case Management</li></ol> Integrating with Twilio Flex, Seasalt.ai provides a holistic solution to all four components. Seasalt.ai&#39;s <a href="https://seax.seasalt.ai/" target="_blank" style="font-size: 12px;">SeaX</a> provides an integration between HubSpot and Twilio Flex. If you want to manage your contact center too, please visit Seasalt.ai&#39;s <a href="https://seasalt.ai/managed-contact-center/" target="_blank" style="font-size: 12px;">Managed Contact Center</a> service. For more info: <a href="https://seasalt.ai/" target="_blank" style="font-size: 12px;">seasalt.ai</a>

Discord Integration with Twilio Flex

Seasalt: Fullstack Cloud Communication AI

Seasalt AI Inc

Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.

Responding to ever demanding customers: 
* Web/mobile focus
* Present in multiple channels
* Prefer self service
* Lower satisfaction threshold: unhappy customers create greater damage due to social media

We enable your agents with an arsenal of AI automation:
* Relationship hub: help build loyal customers, instead of transactional
* Realtime business insight, speech coaching
* Recommendation: cross sell or upsell
* Multi-skill training

Powered by SeaSuite, we provide:
* Autonomous: 24x7 support hours: takes care of 80% simple queries and 20% of complex transactional queries
* Assistant to super agents
* Automation on back office actions (such as RPA)

Cross-channel Customers

Super Agents

AI Automation

SeaX is a Collaborative Contact Center solution built on top of Twilio Flex. It has streamlined the entire Flex development process. From user interview to launch, it only takes 5 business days for a minimal viable product to be used by your agents. SeaX enables Single Sign On with Google, Azure, Okta, Salesforce, Microsoft Active Directory. It also has messaging channel integrations with Facebook Messenger, WhatsApp, Web Chat, SMS, Instagram, Google Business Messages and Line. Finally, a CRM ( Salesforce, ZenDesk, HubSpot) can be connected to boost your customer relationships. Seasalt.ai&#39;s <a href="https://seax.seasalt.ai/" target="_blank" style="font-size: 12px; color: rgb(251, 0, 0);">SeaX</a> provides an integration between HubSpot and Twilio Flex. If you want to manage your contact center too, please visit Seasalt.ai&#39;s <a href="https://seasalt.ai/managed-contact-center/" target="_blank" style="font-size: 12px; color: rgb(251, 0, 0);">Managed Contact Center</a> service. For more info: <a href="https://seasalt.ai/" target="_blank" style="font-size: 12px; color: rgb(251, 0, 0);">seasalt.ai</a>

5-day Flex Launch and Deployment

Provide a template and contact lists, then send! We'll take care of rate limiting and campaign registration.

Use different phone numbers for corresponding demographics.

Be in the know about your customer communication and whom to follow up with.

Group Send SMS

Multiple Sender Numbers

Reply and Label Customers

We help you create SMS campaigns that target group customers. Simple upload an Excel sheet of contacts, specify a template, then hit send! Once a customer reply, feel free to chat with them, and also label them with your specific attributes. Your monthly sends and prices are closely monitored, so any spending is controlled. Seasalt.ai&#39;s <a href="https://seax.seasalt.ai/" target="_blank" style="font-size: 12px;">SeaX</a> provides an integration between HubSpot and Twilio Flex. If you want to manage your contact center too, please visit Seasalt.ai&#39;s <a href="https://seasalt.ai/managed-contact-center/" target="_blank" style="font-size: 12px;">Managed Contact Center</a> service. For more info: <a href="https://seasalt.ai/" target="_blank" style="font-size: 12px;">seasalt.ai</a>

A Bulk (Batch) SMS Campaign Solution

The HubSpot Flextension provides the full functionality of HubSpot: Contact, Conversation, Marketing, Sales, Service, Automation, and Reports.

Repetitive CRM tasks are automated within HubSpot to save you time and increase performance. Marketing, Sales and Service pipelines are all addressed in HubSpot workflows.

Messages and calls can be automatically answered by our Conversational AI -- no matter it's text or voice. Flex Automation takes care of inquiry responses without any human engagements. Furthermore, it connects and updates your HubSpot CRM seamlessly.

HubSpot Flextension

HubSpot Automation

Flex Automation

The HubSpot Flextension is a pre-built partner plugin for fast Flex deployments. Flextensions (Flex Extensions) provide a path for organizations that are not ready to build on their own, but need a ready-to-use solution. To make these even better, Flextensions offer out-of-the-box functionality while allowing for customization, which is what truly sets Flex apart from the rest. The HubSpot Flextension is integrated within the Flex Interface as a custom view in a CRM container. The HubSpot interface spans the entire right hand side of the screen, allowing agents to freely communicate with the customers while browsing and typing customer information from within the same screen. Seasalt.ai&#39;s <a href="https://seax.seasalt.ai/" target="_blank" style="font-family: sans-serif; font-size: 14px;">SeaX</a> provides an integration between HubSpot and Twilio Flex. If you want to manage your contact center too, please visit Seasalt.ai&#39;s <a href="https://seasalt.ai/managed-contact-center/" target="_blank" style="font-family: sans-serif; font-size: 14px;">Managed Contact Center</a> service. For more info: <a href="https://seasalt.ai" target="_blank" style="font-family: sans-serif; font-size: 14px;">seasalt.ai</a>

Discord Integration with Twilio Flex

About

1-to-Many Help

1-to-1 Help

Knowledge Base

Seasalt AI Inc

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