Discord Integration with Twilio Flex
Discord Integration with Twilio Flex

Discord Integration with Twilio Flex

Managing Customer Experience on Discord using Twilio Flex


Discord is a VoIP, instant messaging and digital distribution platform. Users communicate with voice calls, video calls, text messaging, media and files in private chats or community-based servers.

Discord is Chat for Gamers, Communities and Friends . A successful Customer Experience solution for Discord contains 4 Components:

  1. Instant Messaging
  2. Contact Center Workspace
  3. Knowledge Base
  4. Case Management

Integrating with Twilio Flex, Seasalt.ai provides a holistic solution to all four components.

1-to-Many Help

Users can get help from the official #Channels, which is automated by Seasalt.ai utilizing a knowledge base.

1-to-1 Help

Users can use the `/helpme` slash command to trigger a direct message with an agent. The Customer Service Agent can be either automated (virtual agent) or manned by a live agent.

Knowledge Base

The customer service agent can properly refer to a knowledge base system for proposing articles about related queries.

Seasalt AI Inc
Seasalt: Fullstack Cloud Communication AI

More Solutions from Seasalt AI Inc
Verify with SMS and Email for 2FA listing banner

Verify with SMS and Email for 2FA

Bulk (Batch) SMS Campaigns listing banner

Bulk (Batch) SMS Campaigns

ZenDesk Flex Extension listing banner

ZenDesk Flex Extension