Discord Integration with Twilio Flex
Discord Integration with Twilio Flex
Gold

Discord Integration with Twilio Flex

Managing Customer Experience on Discord using Twilio Flex

About

Discord is a VoIP, instant messaging and digital distribution platform. Users communicate with voice calls, video calls, text messaging, media and files in private chats or community-based servers.


Discord is Chat for Gamers, Communities and Friends . A successful Customer Experience solution for Discord contains 4 Components:

  1. Instant Messaging
  2. Contact Center Workspace
  3. Knowledge Base
  4. Case Management


Integrating with Twilio Flex, Seasalt.ai provides a holistic solution to all four components.


Seasalt.ai's SeaX provides an integration between HubSpot and Twilio Flex.


If you want to manage your contact center too, please visit Seasalt.ai's Managed Contact Center service.


For more info: seasalt.ai

1-to-Many Help

Users can get help from the official #Channels, which is automated by Seasalt.ai utilizing a knowledge base.

1-to-1 Help

Users can use the `/helpme` slash command to trigger a direct message with an agent. The Customer Service Agent can be either automated (virtual agent) or manned by a live agent.

Knowledge Base

The customer service agent can properly refer to a knowledge base system for proposing articles about related queries.


Seasalt AI Inc
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Seasalt: Fullstack Cloud Communication AI
seasalt.ai/

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