Penerapan Twilio di Vietnam disederhanakan mulai dari SMS, Chat, voice, phone calls, hingga solusi contact center lengkap dengan Twilio Flex.

Menanggapi pelanggan yang menuntut: fokus pada web/seluler, hadir di berbagai saluran, lebih memilih layanan mandiri, dan batas kepuasan yang lebih rendah.

Fokus pada web/seluler
Hadir di beberapa saluran
Lebih suka layanan mandiri

Kami mengaktifkan agen Anda dengan gudang otomatisasi AI: pusat hubungan yang membantu membangun pelanggan setia, informasi bisnis secara nyata dan speech coaching, rekomendasi dengan cross selling atau upsell, dan pelatihan multi-keterampilan.

Didukung oleh SeaSuite, kami menyediakan: dukungan 24x7 secara otonom, asisten agen super, dan otomatisasi tindakan back office (seperti RPA).

Pelanggan lintas saluran

Super Agents

Otomatisasi AI

<a href="https://seasalt.ai" target="_blank" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent;">Seasalt.ai</a> menyediakan otomatisasi AI untuk bahasa Vietnam menggunakan Twilio infrastruktur teknologi. Otomasi AI ini mencakup Messaging(SMS, WhatsApp,Chat), Voice, Verifikasi, dan IVR. Solusi agen virtual kami mendukung bahasa Vietnam dengan penerapan di knowledge base, FAQ, pengenalan suara, sintesis ucapan, chatbot, bot suara, dan solusi contact center. Pelanggan lintas saluran <a href="https://seasalt.ai" target="_blank" style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent;">Seasalt.ai</a> provides AI automation for the Vietnamese language using the Twilio stack. This includes Messaging (SMS, WhatsApp, Chat), Voice, Verify, and IVR. Our virtual agent solution supports Vietnamese with applications in knowledge base, FAQ, speech recognition, speech synthesis, chatbot, voice bot, and contact center solutions.

Dukungan bahasa Indonesia untuk infrastruktur teknologi Twilio

Seasalt: Fullstack Cloud Communication AI

Seasalt AI Inc

A comprehensive bulk SMS and MMS campaign management solution that empowers businesses to effectively reach and engage their customers at scale, with features such as targeted messaging, automation, contact management, and integration capabilities.

Provide a template and contact lists, then send! We'll take care of rate limiting and campaign registration.

Use different phone numbers for corresponding demographics.

Be in the know about your customer communication and whom to follow up with.

Group Send SMS

Multiple Sender Numbers

Reply and Label Customers

Introducing SeaX Messaging, the comprehensive SMS and MMS campaign management solution designed to empower businesses in effectively reaching and engaging their customers at scale. With our bulk messaging, you can seamlessly create and execute targeted messaging campaigns, manage customer contacts, and leverage powerful automation features to optimize your communication strategy. Bulk SMS &amp; MMS Campaigns: Effortlessly create and send SMS and MMS campaigns to specific customer segments. Leverage message templates to include dynamic user information, ensuring tailored and engaging communication with your customers.  Contact Management: Conveniently manage and organize customer contacts in one centralized platform, ensuring easy access and efficient contact management. Customer Segments: Target specific customer segments based on labels, allowing you to tailor your messages and ensure they reach the right audience. Scheduled Send: Plan and schedule message campaigns for a later date, ensuring timely delivery and enabling strategic messaging. Conversations &amp; 2-Way Texting: Engage in interactive conversations with customers through two-way texting, providing personalized and prompt responses to their inquiries.  Keywords &amp; Auto-Replies: Set up keywords and predefined responses to enable automated and intelligent auto-replies, creating interactive conversational experiences. User Management: Efficiently manage your team with the ability to add subusers and configure role-based permissions for each individual user and specific phone numbers.  Workspaces: Seamlessly manage multiple separate businesses or use-cases within a single account, ensuring streamlined operations and enhanced organization. Multiple Phone Numbers: Support businesses with multiple locations by assigning multiple phone numbers, enabling localized communication and maintaining a consistent brand presence. API Support: Integrate the bulk SMS platform into your existing systems and workflows using our robust API.

1-Stop ZipWhip Replacement for Bulk SMS Campaigns

Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.

Responding to ever demanding customers: 
* Web/mobile focus
* Present in multiple channels
* Prefer self service
* Lower satisfaction threshold: unhappy customers create greater damage due to social media

We enable your agents with an arsenal of AI automation:
* Relationship hub: help build loyal customers, instead of transactional
* Realtime business insight, speech coaching
* Recommendation: cross sell or upsell
* Multi-skill training

Powered by SeaSuite, we provide:
* Autonomous: 24x7 support hours: takes care of 80% simple queries and 20% of complex transactional queries
* Assistant to super agents
* Automation on back office actions (such as RPA)

Cross-channel Customers

AI Automation

Introducing SeaX, the ultimate Collaborative Contact Center solution built on the robust foundation of Twilio Flex. Seamlessly streamlining the Flex development process, SeaX empowers businesses to rapidly launch a minimal viable product within just 5 business days, ensuring efficient communication and exceptional customer experiences. <h3>Key Features:</h3><ul><li>Omni-channel Support: Agents receive messages and calls from all channels (SMS, phone, webchat, etc.) on one single platform.</li><li>Customizable Voice IVR: Tailor the interactive voice response system to suit your specific business needs.</li><li>Case Management: Efficiently track and manage customer cases from initiation to resolution.</li><li>Auto-Dialer: Boost agent productivity and outreach efficiency with automated dialing capabilities.</li><li>Contact Center Customization: Effortlessly configure operating hours, agent availability, caller blacklist, auto-answer settings, and more.</li><li>Canned Response: Accelerate agent productivity and consistency by utilizing pre-defined, reusable responses for common customer inquiries.</li></ul> <h3>Monitoring &amp; Quality Assurance</h3><ul><li>Call Recording &amp; Transcription</li><li>Analytics and Reporting</li><li>Agent Monitoring Tools</li><li>CSAT Survey</li></ul> <h3>AI-Powered Features:</h3><ul><li>AI-powered Knowledge Base: Harness the power of artificial intelligence to provide agents with the most relevant information from the knowledge base and suggested responses to customers, enabling them to deliver accurate and efficient customer support.</li><li>AI-powered Chatbot: Enhance customer engagement and support with an AI-powered chatbot that can handle common inquiries, provide instant responses, and seamlessly escalate to human agents when necessary.</li><li>AI-powered Agent Performance Review: Leverage AI algorithms to analyze agent performance, providing comprehensive insights and recommendations for optimizing productivity, customer satisfaction, and overall contact center performance. </li></ul> <h3>Integrations:</h3><ul><li>Single Sign-On Integration</li><li>CRM (Salesforce, ZenDesk, HubSpot, etc.) Integration</li><li><a href="https://meet.seasalt.ai/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204); font-family: Arial; font-size: 11pt;">Call Recording &amp; Transcription Integration</a></li><li><a href="https://showcase.twilio.com/partner-listing/a8E8Z000000PLo5UAG" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204); font-family: Arial; font-size: 11pt;">SeaX Bulk Messaging Integration</a></li></ul>

5-day Flex Launch and Deployment

Introducing SeaX Messaging, the comprehensive SMS and MMS campaign management solution designed to empower businesses in effectively reaching and engaging their customers at scale. With our bulk messaging, you can seamlessly create and execute targeted messaging campaigns, manage customer contacts, and leverage powerful automation features to optimize your communication strategy. Bulk SMS &amp; MMS Campaigns: Effortlessly create and send SMS and MMS campaigns to specific customer segments. Leverage message templates to include dynamic user information, ensuring tailored and engaging communication with your customers.  Contact Management: Conveniently manage and organize customer contacts in one centralized platform, ensuring easy access and efficient contact management. Customer Segments: Target specific customer segments based on labels, allowing you to tailor your messages and ensure they reach the right audience. Scheduled Send: Plan and schedule message campaigns for a later date, ensuring timely delivery and enabling strategic messaging. Conversations &amp; 2-Way Texting: Engage in interactive conversations with customers through two-way texting, providing personalized and prompt responses to their inquiries.  Keywords &amp; Auto-Replies: Set up keywords and predefined responses to enable automated and intelligent auto-replies, creating interactive conversational experiences. User Management: Efficiently manage your team with the ability to add subusers and configure role-based permissions for each individual user and specific phone numbers.  Workspaces: Seamlessly manage multiple separate businesses or use-cases within a single account, ensuring streamlined operations and enhanced organization. Multiple Phone Numbers: Support businesses with multiple locations by assigning multiple phone numbers, enabling localized communication and maintaining a consistent brand presence. API Support: Integrate the bulk SMS platform into your existing systems and workflows using our robust API. <a href="https://showcase.twilio.com/partner-listing/a8E8Z000000PD2TUAW" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204); font-family: Arial; font-size: 11pt;">Integration with Twilio Flex Contact Center</a>

Dukungan bahasa Indonesia untuk infrastruktur teknologi Twilio

About

Pelanggan lintas saluran

Super Agents

Otomatisasi AI

Seasalt AI Inc

More Solutions from Seasalt AI Inc

1-Stop ZipWhip Replacement for Bulk SMS Campaigns

5-day Flex Launch and Deployment

A Bulk (Batch) SMS Campaign Solution