Gold

WELL Health

WELL is the last mile patient communication platform for healthcare

WELL® Health is a SaaS digital health leader in patient communications and the 2022 Best in KLAS winner in Patient Outreach. WELL enables conversations between patients and providers through secure messaging including texting, email, phone, and live chat.

About

WELL is the last-mile patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to communicate with patients securely across any channel, including text messaging, email, telephone, and live chat.

Conversational Two-Way Texting

Empower service representatives to converse with patients in real time, even before a patient has made an appointment

Healthcare Workflows

Create and send broadcasts to reach large groups of patients with last-minute updates. Send health campaigns to specific patient populations. Automate recalls, referrals, and patient self-rescheduling.

AI-Enabled Conversations

Create automated conversational sequences to independently navigate complex, multi-step patient communication, just like you would.

Real-Time Integration

Real-time integration with the EHR means no batch uploads for your staff.

Secure Communication

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. WELL is HIPAA compliant and HITRUST CSF certified. We are committed to securing the data of our clients and their patients.

Collaborative Inbox

Staff can navigate between the newest inbound messages, the practice schedule, pinned and internal messages, and more. Views can be refined through filters to focus on the most pertinent information.

Ease of Implementation

WELL makes it possible for health systems to reach out through one integrated source from any vendor in their patient-facing infrastructure. WELL leverages real-time integrations with the EHR, EPM, and patient portal through HL7 and API standards.

Automation

Vetted for PHI by enterprise stakeholders beforehand and sent either secured or unsecured as required. The vast majority of communication occurs automatically with no need for human intervention through the patient's preferred communication channel.

Well Health

Gold

WELL is the last mile patient communication platform for healthcare. We enable convenient, bidirectional conversations between providers and patients across multiple channels — including texting, email, telephone, and live chat.

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