For receptionists, operators, and agents who handle a high volume of calls.
In today’s increasingly hybrid and flexible working environment with distributed workforces and remote staff, it has become more challenging to maintain call handling efficiency and service consistency. Not anymore.
Give your team better customer insights on every call, so they’re more prepared and customers get a better outcome. Dynamically present rich custom information from Twilio Segment and other sources, based on what number is called and/or who is calling.
Your business units, brands, partners and suppliers may all have different phone technologies. You can now unify them all in a single cloud solution that offers a better and consistent experience for Agents, customers, and people you transfer calls to.