Add Dialler functionality to Flex with Ciptex RACE Dialler. With Preview, Progressive and inbound blended functions the dialler is ready to use with simple administration tools.
-Choose dial modes and allocate agents by skills. Simple administration GUI. -Workflows and skills are automatically created and ready to be assigned to agents. -Agent controls within the familiar Flex+RACE desktop and similar to inbound.
-Designed so new or existing dialler users can start quickly. -Live reporting to allow rapid updates of dialling strategy, keeping within regulations. -Drag and drop campaign uploader and a scheduled data fetcher.
-Create your own outbound journey to differentiate your customer engagement -Outcome actions can include SMS, Email, WhatsApp, Email, Facebook, a redail later, or scheduled call back.