Twilio Flex Helpdesk Starter Pack
Twilio Flex Helpdesk Starter Pack
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Twilio Flex Helpdesk Starter Pack

Optimize and Accelerate Help Desk Capabilities

About

Help desks are often the first point of contact for both customers and employees seeking support, a solution to a problem, workflow guidance, and more.

Providing these teams with efficient and user-friendly ways to interact with those in need of support is expensive. Off-the-shelf solutions often provide unwanted functionality and are cost prohibitive. On the other hand, building a custom solution takes too long and is extremely costly. Perficient can help.

Our Twilio Flex Help Desk Starter Pack provides the out-of-the-box functionality your teams need to do their job, without all the things they don’t need. It also provides integrations with ZenDesk and ServiceNow for computer-telephone integrations (CTI), automatic ticket lookup, and integration with Glance for co-browsing and video capabilities.

Once the starter pack is implemented and configured, your Twilio Flex implementation will have several added channels, integrations, and features including:

Channels

  • Email routing with SendGrid
  • Web chat
  • Voice

Integrations

  • ZenDesk
  • ServiceNow
  • Co-browsing with Glance

Features

  • Canned Responses
  • Callbacks
  • Voicemail
  • Reason/disposition codes

Basic implementations take as little as two weeks and result in significant cost savings, with customized implementations available and varying in length depending on the scope of customizations and integrations required.

Starter Pack

The Starter Pack lays the foundation for future feature implementation, optimizing your contact center on Twilio Flex.

Pilot

Basic implementations take as little as two weeks and result in significant cost savings, with customized implementations available and varying in length depending on the scope of customizations and integrations required.

Proof of Concepts

We’ll work with you to determine your organization’s success criteria, and then provide you with the necessary development, testing and deployment processes enabling you to evaluate key features and/or integrations based on your overall objectives.


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Perficient
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Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America.
www.perficient.com

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