Twilio Flex Retail Starter Pack

Establishing and executing your customer-first promise can have an extreme impact on the customer experience, retail brand loyalty, and repeat business. However, to remain competitive you must continuously improve productivity, efficiency, and customer satisfaction to achieve long-term goals.

Enabling your teams with easy and efficient ways to interact with customers can be expensive. Off-the-shelf solutions often provide unwanted functionality or are cost prohibitive while building a custom solution takes too long and is extremely costly.

Twilio Flex’s agile approach to contact center solutions offers your retail agents the channels, integration capabilities, and features that are needed to equip them for success. To help you get started, we offer a Twilio Flex Retail Starter Pack.

Our Twilio Flex Retail Starter Pack provides only the functionality your teams need to do their job, right out of the box. It also integrates seamlessly with SendGrid for email routing, and Glance for co-browsing and video capabilities. Once the Retail Starter Pack is implemented and configured, you can take advantage of several added channels, integrations, and features including:

Channels

• Email routing with SendGrid
• Web Chat
• Voice
• Video (Chat to Video Escalations)
• Twitter (Direct messages and Mentions)
• SMS (Inbound & Outbound)

Integrations

• Shipment Tracking (UPS, FedEx, *USPS)
• Co-browsing with Glance

Features

• Callbacks
• Voicemail
• Reason/disposition codes
• Web Chat Nudge Behavior
• Canned Responses
• Emoji Picker

Implementation time varies in duration from two weeks to several months, depending on the required scope of customizations and integrations. The starter pack also lays the foundation for future updates.