Flex Contact Center and Microsoft Teams users can work closely, see availability, contact each other directly and transfer or conference calls, to help get the important answers they need, increasing efficiency and engagement.
Flex Agents can see both the company directory and the presence status of Teams users in their organisation. Teams users can transfer calls to Flex, but desktop unity prevents interruptions when an agent is busy.
Flex agents can receive calls using WebRTC, or Teams, or a handset Agents can use Flex as their main desktop application or embedded within Teams. Flex from the office, at home or hybrid.
One time integration for Microsoft directory and Teams presence by a customer administrator within Flex admin. Unlimited possibilities with programmability.