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Sprinklr Contact Center & Managed Care Platform

About

As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world's biggest companies — and now the most beloved teams — make their customers and fans happier. Across 30+ digital channels, our industry-leading AI creates

Engage Proactively with Customers

• Discover recurring customer issues by identifying top contact drivers • Share real-time actionable insights within your organization to improve processes, product, and people capabilities • Identify frustration signals during a customer’s journey

Frictionless Self-Service Tools

• Empower customers by providing a public- facing, SEO optimized knowledge base • Encourage self-service with interactive Q&A based troubleshooting guides and self-service community with AI powered moderation

Leverage AI to Improve First Contact Resolution

• Pair each customer with the best qualified agent, using AI • Give agents a 360° customer view, from a unified agent desktop • Empower agents with automated case management and AI-powered knowledge recommendations

Sprinklr

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www.sprinklr.com