• Discover recurring customer issues by identifying top contact drivers • Share real-time actionable insights within your organization to improve processes, product, and people capabilities • Identify frustration signals during a customer’s journey
• Empower customers by providing a public- facing, SEO optimized knowledge base • Encourage self-service with interactive Q&A based troubleshooting guides and self-service community with AI powered moderation
• Pair each customer with the best qualified agent, using AI • Give agents a 360° customer view, from a unified agent desktop • Empower agents with automated case management and AI-powered knowledge recommendations