1-2-3 Steps to Flex UI 2.0
1-2-3 Steps to Flex UI 2.0

1-2-3 Steps to Flex UI 2.0

Migrate to Flex UI 2.0 before 1.0 end-of-life (June 24)


With an effective migration, you can maintain a seamless experience for customers while getting the most out of Twilio Flex’s biggest ever upgrade! We’d love to help you make that happen.

Flex UI 1 will reach end of life on the 30th June 2024. When this happens critical security features, fixes and new functionality will no longer be available for older versions. Flex UI 2.0 is the first major upgrade to the Flex user interface (UI) and requires thorough consideration and planning.

New to Flex 2.0

  • Ease: New digital channels can be added easily and conversations can continue seamlessly cross channel (with Twilio Conversations) 
  • Support for media messages across channels 
  • Twilio Paste, an innovative design system that enables rapid prototyping and roll-out of customer experiences
  • Accessibility by default: Meeting WCAG 2.1 AA (international standards for web content accessibility) as standard 

Our experience

We’re well versed in helping organisation move to Flex 2.0. Organisaions we've helped make the move include: Age UK, AnyVan, Bennetts, CityLit NRC, Oxfam GB, SRA, Surestore, Terrys Fabrics, and others.


To help you decide the best approach to take, we've created a free migration guide (DOWNLOAD HERE) and offer a free readiness review (Contact Partner). These are great starting point regardless of whether you decide to migrate inhouse or with the help of a partner.

FREE Twilio Flex UI 2.0 Migration Guide

Find out what's involved in a migration to Flex UI 2.0 with this short ebook. The guide covers: key factors to consider, differences between Flex UI 1 and Flex UI 2.0, migration strategy options, and more.

FREE Migration Readiness Review

Identify the parts in your set-up that will be affected by the migration. Organisations can either grant us access to a staging or development account that mirrors production, or they can run us through their platform via a show and tell.

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