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Deloitte Digital
Strategic
It’s time to build a more responsive brand. Improve customer experiences and streamline communications with Deloitte Digital and Twilio.
PwC
Strategic
At PwC, we have a passionate community of solvers who know that when our better selves and the greatest aspects of technology are brought together, there is no opportunity too great for us to achieve.
A fast track to Twilio Flex with Ciptex RACE
Gold
RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.
A fast track to your ROI; Ciptex Consulting
Gold
Ciptex Consulting; Fast Track your Return on Investment
Aircall
Gold
Cloud-based phone, call center, and SMS software for Sales and Support teams. Connected to your tools. Simple to set up. Easy to use.
Athan by Slideworks
Gold
From implementation to support, we develop customized solutions
Blacc Spot Media
Gold
We provide cloud communications consulting and software development services.
Built to Build - Twilio Development Partner
Gold
We’re dedicated to enabling organisations to deliver an extraordinary customer experience through the power of their Twilio services.
c20y // The Twilio-Native Integration Boutique
Gold
c20y focuses entirely on Twilio Flex and adjacent Twilio services. Our expertise ranges from first-time contact center migration projects all the way to sophisticated omni-channel, large scale customer engagement strategies powered by Twilio.
Calabrio Analytics for Twilio Flex
Gold
Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.
Calabrio Quality Management (QM) for Twilio Flex
Gold
Calabrio Quality Management for Twilio Flex allows you to monitor and evaluate agent interactions in your contact center. Ensure exceptional customer experiences and compliance while motivating and inspiring agents.
Calabrio Workforce Management (WFM) for Twilio Flex
Gold
Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, real-time adherence feedback and gamification tools.
Ciptex: One Payment Cloud - Agent Assisted Payments
Gold
Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages
Ciptex: One Payment Cloud - Secure Digital Payments
Gold
Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.
Ciptex: One Payment Cloud - Self Service IVR Payments
Gold
The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent.
CloudWave Asia Pacific
Gold
We transform customer engagement by building cloud based contact management strategies and platforms generating improved customer experiences and dramatic operational efficiencies.
Contact Centre AI
Gold
Powered by Sabio Airline & Google Dialogflow
Emakina - The User Agency
Gold
The User agency
Emotive
Gold
Emotive accelerates the e-commerce revenue funnel with humanized, conversational texting. Build your list, increase sales and loyalty, and enable frictionless payments—so you can drive growth and revenue.
Gladly
Gold
Gladly is the only customer service platform centered around people that enables brands to deliver radically personal customer service.
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