I am looking for

It’s time to build a more responsive brand. Improve customer experiences and streamline communications with Deloitte Digital and Twilio.

At PwC, we have a passionate community of solvers who know that when our better selves and the greatest aspects of technology are brought together, there is no opportunity too great for us to achieve.

Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.

Terazo's Adaptive Flex deployments give you all the build resources you need to implement Twilio and nothing you don't. We work flexibly with your existing team or can work to deploy Twilio and then transition out. It's entirely up to you!

From implementation to support, we develop customized solutions

We provide cloud communications consulting and software development services.

Your team of Twilio experts, ready to go!

c20y focuses entirely on Twilio Flex and adjacent Twilio services. Our expertise ranges from first-time contact center migration projects all the way to sophisticated omni-channel, large scale customer engagement strategies powered by Twilio.

Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.

Calabrio Quality Management for Twilio Flex allows you to monitor and evaluate agent interactions in your contact center. Ensure exceptional customer experiences and compliance while motivating and inspiring agents.

Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration, and free managers to focus on adding value. Engage employees with Dynamic Scheduling, real-time adherence feedback, and gamification tools.

Ciptex Consulting; Fast Track your Return on Investment

RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.

Flex Contact Center and Microsoft Teams users can work closely, see availability, contact each other directly and transfer or conference calls, to help get the important answers they need, increasing efficiency and engagement.

Add Dialler functionality to Flex with Ciptex RACE Dialler. With Preview, Progressive and inbound blended functions the dialler is ready to use with simple administration tools.