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It’s time to build a more responsive brand. Improve customer experiences and streamline communications with Deloitte Digital and Twilio.

At PwC, we have a passionate community of solvers who know that when our better selves and the greatest aspects of technology are brought together, there is no opportunity too great for us to achieve.

Your team of Twilio experts, ready to go!

Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.

Ciptex Consulting; Fast Track your Return on Investment

RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.

Flex Contact Center and Microsoft Teams users can work closely, see availability, contact each other directly and transfer or conference calls, to help get the important answers they need, increasing efficiency and engagement.

Add Dialler functionality to Flex with Ciptex RACE Dialler. With Preview, Progressive and inbound blended functions the dialler is ready to use with simple administration tools.

This connector brings certified integration of Twilio Flex with Zoho CRM and other Zoho Apps.

This connector provides integration of Twilio Flex with Microsoft Dynamics 365.

Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages

Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.

The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent.

Terazo's Adaptive Flex deployments give you all the build resources you need to implement Twilio and nothing you don't. We work flexibly with your existing team or can work to deploy Twilio and then transition out. It's entirely up to you!

From implementation to support, we develop customized solutions