I am looking for

It’s time to build a more responsive brand. Improve customer experiences and streamline communications with Deloitte Digital and Twilio.

At PwC, we have a passionate community of solvers who know that when our better selves and the greatest aspects of technology are brought together, there is no opportunity too great for us to achieve.

Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.

RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.

Ciptex Consulting; Fast Track your Return on Investment

This connector provides integration of Twilio Flex with Microsoft Dynamics 365.

Flex Contact Center and Microsoft Teams users can work closely, see availability, contact each other directly and transfer or conference calls, to help get the important answers they need, increasing efficiency and engagement.

Add Dialler functionality to Flex with Ciptex RACE Dialler. With Preview, Progressive and inbound blended functions the dialler is ready to use with simple administration tools.

This connector brings certified integration of Twilio Flex with Zoho CRM and other Zoho Apps.

From implementation to support, we develop customized solutions

We provide cloud communications consulting and software development services.

We’re dedicated to enabling organisations to deliver an extraordinary customer experience through the power of their Twilio services.

c20y focuses entirely on Twilio Flex and adjacent Twilio services. Our expertise ranges from first-time contact center migration projects all the way to sophisticated omni-channel, large scale customer engagement strategies powered by Twilio.

Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages

Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.

The unassisted service handled by a machine provides the benefit of being able to have a 24/7 payment solution. It can also assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent.

We transform customer engagement by building cloud based contact management strategies and platforms generating improved customer experiences and dramatic operational efficiencies.