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Your Flex development and deployment is streamlined: it takes as little as 5 business days for a brand new launch: including user requirements specification, single sign on, CRM integration, agent dashboard, analytics, report, user training and testing.

RACE is the fast track to Twilio Flex. RACE can be deployed in minutes and delivers an “out of the box” contact centre solution, reducing both the time and cost to deploy, and delivering instant benefits to consumers and agents.

Ciptex Consulting; Fast Track your Return on Investment

This connector provides integration of Twilio Flex with Microsoft Dynamics 365.

Flex Contact Center and Microsoft Teams users can work closely, see availability, contact each other directly and transfer or conference calls, to help get the important answers they need, increasing efficiency and engagement.

Add Dialler functionality to Flex with Ciptex RACE Dialler. With Preview, Progressive and inbound blended functions the dialler is ready to use with simple administration tools.

This connector brings certified integration of Twilio Flex with Zoho CRM and other Zoho Apps.

Cloud-based phone, call center, and SMS software for Sales and Support teams. Connected to your tools. Simple to set up. Easy to use.

From implementation to support, we develop customized solutions

We provide cloud communications consulting and software development services.

We’re dedicated to enabling organisations to deliver an extraordinary customer experience through the power of their Twilio services.

Calabrio Analytics for Twilio Flex is easy to use and leverages best-in-class phonetics and speech-to-text transcription to translate every customer interaction into meaningful insight. Desktop analytics gives supervisors visibility to agent screens.

Calabrio Quality Management for Twilio Flex allows you to monitor and evaluate agent interactions in your contact center. Ensure exceptional customer experiences and compliance while motivating and inspiring agents.

Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, real-time adherence feedback and gamification tools.

Secure transactions via tone suppression with optional Twilio Flex plugins or stand alone hosted payment pages

Secure Digital Payments is available for both agent assisted and self-service transactions. End customers are provided a link to complete a secure e-commerce transaction. This can be sent via email, SMS or a social media platform.